Terms & Conditions
Unless the customer has another valid written agreement with House of Bamboo®, the following terms and conditions of all sales apply to and govern all sales made through the House of Bamboo® online store (www.houseofbamboo.com.au) or via our direct office.
By purchasing products through the House of Bamboo® online store and via our direct office, you agree to the terms below.
Product prices are in Australian dollars (AUD), inclusive of GST, excluding delivery and installation charges.
Valid Visa, Mastercard and American Express cards are accepted via third party payment gateway providers and incur a merchant fee.
Online purchase payment must be made in full using the House of Bamboo® online store approved electronic payment system at the time of placing your order. Incomplete or partial payment will delay dispatch of your online or store placed order.
Processing of orders occurs during business hours of 9am through 4pm (AEST) Monday through Friday, excluding Australian Public Holidays. Orders are processed within 1-2 business days. Orders placed on the weekend or a public holiday will not be processed until the next business day.
A correct delivery address, contact number and email are required for order processing.
If your order is for a product that is out of stock, House of Bamboo® will notify you and offer the option of a substitute product (which may be a different price), postpone your order delivery until all items can be sent or cancel your order. If you choose to take a substitute product, your order will be amended and a new acknowledgement will be sent via email by House of Bamboo® for approval.
You will be notified by email when your order is ready for collection at our Sydney showroom(13 Erith Street, Botany).
Online orders will be delivered by courier or Australia Post, or you can select to collect from our Botany showroom within office-hours.
Notice of transit damage or missing items must be made to House of Bamboo® Sales Support on 1 300 66 5703 within 12 hours of delivery of the order.
All in stock goods purchased on the House of Bamboo® online shop will be dispatched within 3-5 working days.
Once freight has left our warehouse we have no control of transit times. Order delivery times are provided as guidelines only. We cannot be held liable for any delay in delivery.
Once an order has been dispatched, House of Bamboo® is unable to amend the delivery location or redirect the parcel.
If we are required to dig or excavate on your site, you must provide us with information about the location and depth of underground cables, pipes and other essential services. We will not be liable for any damage caused if this documentation is not available prior to commencement of installation.
Refunds and cancellations
No refund or exchange will be given if you change your mind, decide you do not like the purchase or have no use for it. At it’s sole discretion House of Bamboo® may accept return of product and provide a store credit for 100% of the value of the product. The customer is responsible for the costs associated with the return of the product.
No refunds will be given on any products designated or sold as B-grade or sale items, which are sold “as is”.
House of Bamboo® reserves the right to discontinue products without notice.
Orders can be cancelled without penalty by written request prior to the order leaving House of Bamboo® premises, with the exception of custom orders or orders where cutting of product has been requested.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
House of Bamboo® prides itself on being the bamboo specialist and is diligent in selecting the highest quality natural products. Due to the nature of these products, sizing and/or slight colour variations (knots, grain variation, gum/sap marks and mineral marks) may occur. These variations are normal and not considered defects.
It is the customer’s responsibility to inspect the product upon delivery.
If a defect is apparent, you must contact House of Bamboo® Sales Support on 1300 665 703 within 12 hours of receipt.
A minimum 10% deposit is required to hold the discounted price. Full payment is required within 30 days of initial deposit or full price will apply.
House of Bamboo® will store fully paid merchandise free of charge for a period of 8 weeks from initial deposit, then fees will apply.
Materials should be stored flat on raised blocking of equal thickness and spacing. Recommended spacing for spacers is every 30 to 60 cm. Store materials inside or in a covered shelter between approximately 12.8°C to 23.9°C and 45% to 55% Humidity. Avoid long exposure to direct sunlight for unfinished materials. Materials should be allowed to acclimate to the installation environment and humidity prior to installation. Recommended acclimation time is 48 to 72 hours. To reduce potential damage to materials, minimize handling.
The Uncollected Goods Act 1995 gives House of Bamboo® the right to dispose of uncollected goods to the value of $20,000 after 28 days written notice. Goods pass with ‘clear title’ when sold.
House of Bamboo provides the following warranties for its products. Your project may include one or more of the following.
Engineered bamboo warranty
Internal application: 7 years
External application : 5 years.
Materials located externally require maintenance as per recommended guidelines. Click for PDF
Non engineered materials warranty
Our organic and handmade ranges are natural materials which will have irregularities in finish and colour that represent its natural state. Bamboo poles may split due to changes in atmosphere and temperature that effect the air pockets between the nodes of the bamboo. This is normal and a characteristic feature of the bamboo and does not effect the longevity and quality of the material and cannot be construed as flaws. Sizes quoted are approximate, based on original imperial measurements and may change from time to time. While every effort is made to ensure the quality of the product supplied, House of Bamboo® provides no warranty – expressed or implied – and assumes no legal liability of the wear or longevity of the materials when used in any outdoor environment. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Local atmospheric conditions may provide the ideal environment for mould/mildew to develop and we cannot offer a warranty against the build-up of mould/mildew in bamboo materials
Bamboo blind warranty
We cannot guarantee that bamboo blinds will remain free of mould and/or mildew, particularly in humid conditions encountered in many parts of NSW and QLD.
A two-step process is used on the custom made range, including a wash followed by an anti-fungal treatment that may aid in this situation.
Local atmospheric conditions may provide the ideal environment for mould/mildew to develop and we cannot offer a warranty against the build-up of mould/mildew in bamboo materials.
House of Bamboo® will collect and use personal information provided or collected through the House of Bamboo® online store for the purposes of identifying you and processing sales transactions.
House of Bamboo® is bound by the National Privacy Principles under the Privacy Amendment (Private Sector) Act 2000.
Information will be kept securely until legally able to be deleted.
The information captured will be utilised to communicate with you in regards to our products and services as well as customer satisfaction. You will be given an option to unsubscribe if desired.
If you provide personal information about someone else, you must ensure they are aware of the House of Bamboo® policy and agree to House of Bamboo® collecting and handling their personal information in accordance with the policy.
Customer service support
If you have any queries regarding your House of Bamboo® Online Store purchase order, or if you need support for your product, please contact House of Bamboo® Sales Support at 1300 665 703.